Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship to all locations within the United States.

2. Do you offer free shipping?

Yes! We offer FREE Standard Shipping on all orders within the United States.

3. How long does shipping take?

• Processing Time: 1–2 business days, Monday through Friday

• Delivery Time: 3–5 business days

• Estimated Total Delivery Time: 4–7 business days

Please note that delivery times are estimates and may vary due to weather, holidays, or carrier delays.

4. What is your order cutoff time?

Our order cutoff time is 3:00 PM MST, Monday through Friday.

Orders placed after 3:00 PM MST, or on weekends and U.S. public holidays, will be processed on the next business day.

5. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking number. Tracking information may take up to 24–48 hours to become active.

6. Can I return my order?

Yes. We accept returns within 30 days of delivery, provided the item is unused, unworn, and in its original condition with all tags and packaging.

Please refer to our Return & Refund Policy for complete details.

7. Do you charge any restocking fees?

No. We do not charge any restocking fees for eligible returned items.

Customers will not be charged a restocking fee when a return is approved and processed according to our Return & Refund Policy.

8. How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are issued to your original payment method within 5–10 business days.

9. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order.

Include your order number along with clear photos of the item and packaging so we can resolve the issue as quickly as possible.

10. Can I cancel my order?

Orders may be canceled before they are processed for shipment.

If your order has already been shipped, it cannot be canceled and must follow our Return & Refund Policy.

11. What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment options.

12. How can I contact customer support?

We're always happy to help.

Falminera

Email: support@falminera.shop

Phone: +1 (380) 260-3245

Business Address: 1625 N Central Ave, Phoenix, AZ 85004, USA

We aim to respond to all customer inquiries within 1–2 business days.