Refund policy
At Falminera, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused, unworn, and in its original condition.
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Include all original tags and packaging.
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Not show signs of wear, damage, or alteration caused by the customer.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Items marked as non-returnable on the product page
Return Process
To start a return, please contact our customer support with:
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Your order number
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The reason for your return
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Photos (if the item is damaged or incorrect)
Once your request is approved, we will provide return instructions.
Please do not send any item back without receiving return authorization.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Exchanges
We only replace items that are defective, damaged, or if you received the wrong item.
If you need an exchange, please contact us within 48 hours of delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will review your request and provide an appropriate solution as quickly as possible.
Return Shipping
If the return is due to our error (such as receiving the wrong or defective item), we will cover the return shipping costs.
For returns due to a change of mind or customer preference, the customer is responsible for the return shipping costs unless otherwise stated.
Original shipping charges, if any, are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Falminera
Email: support@falminera.shop
Phone: +1 (380) 260-3245
Business Address: 1625 N Central Ave, Phoenix, AZ 85004, USA
Website: https://falminera.shop